Shipping policy

Shipping Policy

Processing time Orders are packed with care and ship within 1–3 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

Shipping rates & delivery We currently ship within the United States. Shipping costs are calculated at checkout based on your location and order size. Standard delivery usually takes 3–7 business days after your order ships.

Tracking Once your order ships, you'll get a confirmation email with a tracking number so you can follow your tea on its way to you.

Lost or delayed packages If your tracking hasn't updated in a while or your package seems lost, contact us and we'll work with the carrier to sort it out. If your order arrives damaged, please see our Return & Exchange Policy.

Incorrect addresses Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, but we'll do our best to help if something goes wrong.

Questions? Reach out to us at info@chireikibotanicals.com and we'll be happy to help.