Refund policy

Return & Exchange Policy

At Chi Reiki Botanicals, every tea is carefully packed to protect its freshness and quality. Because our products are consumable, we can't accept returns or exchanges for change of mind, opened items, or personal taste preferences.

Wrong or damaged items If you got the wrong item, or your order arrived damaged, spoiled, or with broken packaging, we'll make it right. Please contact us within 7 days of delivery with:

• Your order number
• A photo of the item and its packaging

Once we confirm the problem, we'll send you a replacement or give you a full refund to your original payment method, whichever you prefer. We cover all shipping costs for these corrections. Please don't send anything back until we reach out, since in most cases you won't need to return the item at all.

Questions? Reach out to us at info@chireikibotanicals.com and we'll be happy to help.